Hao posted (Referring to the post 10 ways to Value Add to Your Services by Laurie Dart),

As for your point 7, won't giving quality training to employees more important than having the client appreciation night?

Thank you Hao for your questions.



Having the client appreciation night is something to show that you appreciate your clients, it could be something small like a "Thank you" note or a movie tickets or anything. I think the main thing is that to tell your clients that you appreciate them for using your services.

Of course giving quality training to employees are also important as they are the ones who served the customers so they are the ones who are going to make a good impression on the company but without the customers, the employees will be redundant and could be a liability to the company.

Giving training to employees are also vital to help the company grow, but to value add a service means to serve the clients better and make them feel special, so I think both are equally important to make a client feel special and appreciated.

For all you know, the client might be having a bad day and with the appreciation that is shown by the company to them will just make their day.




Think about it, who does not want to feel appreciated? Even in businesses, people would like to feel appreciated.
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